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Work Orders

From dispatch to invoice in 47 seconds.

A work order should be a record of what happened — not a data-entry obstacle course. PowerOps WOs flow from scheduled to on-site to completed to invoiced with one-click status changes. Photos, signatures, parts, and labor auto-populate from the tech's mobile actions.

Key features

Audited status pipeline

Permitted next actions advance through server-validated gates. Reversals require a reason and create a new audit event.

Explicit time tracking

Technicians start and stop travel or labor from dedicated controls. Hours are never inferred from job status.

Line items with margin tracking

Labor, parts, travel, subcontract, equipment rental. Cost vs. price with ghost margin toggle (admin-only). Auto-rolls to invoice.

Photo timeline

Before, during, after, damage, and equipment tags. Photos compress before upload and count as evidence only after online server verification.

Customer signature capture

Full-screen signature pad on mobile with signer name, server timestamp, and request IP recorded with the job evidence.

Checklist completion

PM checklists rendered step-by-step. Current measurements and pass/fail answers must be entered explicitly and are retained under the configured data policy.

What it gets you

  • Average ticket-to-invoice drops from 5 days to under 1 hour
  • Customer signatures retain signer, server time, and request context without collecting device GPS
  • Photo proof of work eliminates callback disputes
  • Parts tracking rolls directly into the invoice — no missed billings
  • Status transitions auto-timestamp — perfect audit trail
  • Authorized staff can convert completed work to an invoice through the audited gate

Real-world use cases

Built from the ground up for generator service operators.

PM completion

Tech arrives, enters the checklist, uploads required photos, captures a required signature, reviews the evidence, and completes online through the audited gate.

Emergency repair

Dispatcher creates and prioritizes the job; the technician records explicit time, work, parts, and verified photos before online completion.

Parts pending

Tech finds a failed component, flags as "pending parts", creates a parts request that dispatch/purchasing sees, WO stays on the board until part arrives.

Frequently asked

Can techs create WOs from the field?

Yes. During a service visit they can create a follow-up WO or convert an inspection finding into a repair order.

How are labor hours calculated?

Auto-calculated from on-site time to completion. Tech can adjust before submitting if needed.

Do completed WOs auto-invoice?

Optional — you can set a per-customer rule. Many customers prefer manual invoice review; others want auto-bill on completion.

What about warranty work?

WO type = "warranty" removes labor and parts from the invoice total. Still tracked for internal cost reporting.

Ready to see it live?

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