Terms of Service

1. Agreement

By signing up for or using PowerOps, you agree to these terms. If you are signing up on behalf of a business, you represent that you have the authority to bind that business.

2. Subscription & billing

PowerOps is offered as one subscription plan per company, billed monthly at a flat price that includes every available module and unlimited office and field accounts. The plan includes 2,000 active service agreements; each additional active agreement is $1 per month. There is no per-seat charge, no implementation fee, and no separately billed add-on module. The current price is provided to you in writing when your access request is reviewed, and is shown in the purchase flow before you authorize payment.

Access to a new workspace is granted by a person on our team. After approval, a 14-day trial starts with no credit card required. Billing begins only when you start a subscription. You may cancel at any time from Settings » Billing; cancellation takes effect at the end of the current billing period.

3. Acceptable use

You agree not to:

• Use PowerOps for unlawful purposes
• Send unsolicited marketing communications that violate TCPA, CAN-SPAM, or A2P regulations
• Reverse-engineer, decompile, or attempt to extract our source code
• Use the platform to host, distribute, or transmit malware or phishing content
• Attempt to breach another tenant's data or bypass our security controls
• Resell or sub-license access without our written agreement

4. Your data

You own the data you put into PowerOps (customers, equipment, work orders, photos, etc.). We store and process it solely to operate the service for you, as described in our Privacy Policy. You may export your data at any time via Settings » Export or on request.

5. Availability

We work to keep the platform available, but we do not currently publish an uptime commitment, a service level agreement, or service credits. We will make reasonable efforts to notify you in advance of scheduled maintenance that we expect to interrupt the service. The platform runs on third-party hosting and database providers, and their outages can affect availability.

6. Warranties & disclaimers

POWEROPS IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED. Compliance tracking and AI-assisted diagnosis are tools — you remain solely responsible for regulatory compliance and technical judgment.

7. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

8. Termination

You may cancel at any time. We may terminate or suspend your account for violation of these terms, non-payment, or fraudulent use. Subscription cancellation, deletion of one user's login, and closure of a company workspace are different actions. Deleting a user account removes that person's Auth identity and direct profile details; it does not silently delete operational records owned by their company or erase immutable safety and audit evidence.

Export windows, deletion handling, backup expiry, legal holds, and any records retained after termination follow the category-specific schedule in our Privacy Policy.

9. Governing law

These terms are governed by the laws of the State of South Carolina, USA.

10. Contact

Questions? Email legal@powerops.io.