Dispatch & Scheduling
Plan the crew. Review the day.
Technician columns, time slots, and an unassigned queue help dispatchers plan the day. Drag a work order to add a crew member and set its planned time; scheduling and dispatch status require their own work-order actions.
Key features
Drag-and-drop crew assignment
Drop a work order on a technician and time slot to add that person to the crew and update the planned time. Existing crew members remain assigned.
Color-coded job cards
Job-type colors distinguish PM, repair, installation, emergency, and other work. Separate badges identify high and emergency priority.
Unassigned queue
Open work with no assigned crew appears in a dedicated queue. Drag a job back into the queue to clear its crew assignment.
Daily time-slot grid
The board uses 30-minute slots from 6am to 8pm, with overlapping jobs displayed within each technician column. Navigate to the previous day, next day, or today.
Multi-person jobs
Add the same work order to another technician column to assign more than one person. To replace the whole crew, clear the assignment first, then add the intended crew.
Saved assignment data
Successful assignment changes update the current board. Other dispatchers see saved changes when they reload their page; the board is not a live notification feed.
What it gets you
- Review crew assignments against planned job times
- Distinguish job types and priority levels on the board
- Open a job card to review its work-order details
- See overlapping work within a technician column
- Keep work awaiting crew assignment in a dedicated queue
- Assign several crew members to the same work order
Example workflows
Review these steps against the job you want to run during your demo.
Morning triage
Review the jobs shown for the day and the unassigned queue. Add the intended crew, check overlapping times, and open each work order to confirm its schedule.
Emergency assignment
Create an emergency work order, select a crew member, and confirm the dispatch action through the work order. Coordinate the response with the technician; a board assignment alone does not confirm notification delivery.
Crew change
Return a job to the unassigned queue to clear its crew, then add the replacement crew. Review the job details and planned time before confirming the change with the team.
Questions before your first job
Does it support multiple dispatchers?
Yes. Dispatchers use the same saved work-order data. The board updates its own successful changes; another open board needs a page reload to show changes made elsewhere.
Can I view a week at a time?
The dispatch board currently shows one day at a time, with previous-day, next-day, and Today controls.
What about emergency jobs?
Emergency job types and priorities have visual markers. The unassigned queue does not guarantee emergency-first sorting, so dispatchers should review priority and coordinate the response.
Does the board show every work order?
The board currently loads up to 200 work orders, excluding cancelled and invoiced records. Use the work-order list when reviewing a larger workload.
See the workflow and the company plan.
One flat company plan with every available module, unlimited office and field accounts, and guided onboarding included. We share the price on your demo or when a person reviews your access request. Your 14-day trial starts after access approval. No card required.